This policy explains how FullRoute (“FullRoute,” “we,” “us”) collects, uses and protects information when you visit fullroutehq.com, contact us, or use our services. Questions? Email carter@fullroutehq.com.
Information we collect
- Information you give us: your name, business name, phone number, email, website, and anything you write when you fill out our forms, book a call or contact us.
- Information from our services: when we provide AI agents, receptionists, automations and marketing services to a business, we process information about that business’s callers, leads and customers (such as names, phone numbers, addresses, call recordings, transcripts, messages and job details) on the business’s behalf.
- Website and analytics data: our hosting, analytics and CRM providers may collect technical data such as IP address, browser type, pages visited and referring site, and may use cookies or similar technologies to understand how our website is used and to connect form submissions to our CRM.
- Payment information: payments are processed by Stripe. We receive limited billing details (such as the last four digits of your card and billing address) but never your full card number.
How we use information
- To respond to your request, run your free audit, and contact you about our services.
- To provide, operate, maintain and improve the services we deliver to our clients.
- To send service-related messages, such as booking confirmations, alerts, invoices and receipts.
- To understand and improve our website and marketing.
- To comply with legal obligations and protect against fraud or abuse.
Text messages (SMS)
If you give us your phone number and agree to be contacted, we may send you text messages about your request or our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
We do not sell, rent or share your mobile phone number or SMS consent with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages.
How we share information
We do not sell personal information. We share it only:
- With service providers that help us run our business and services (for example: hosting, analytics, CRM, phone and messaging carriers, AI and voice providers, scheduling tools and payment processors), who may use it only to provide those services.
- With the business you contacted, when you call, text or chat with a FullRoute client.
- When required by law, or to protect rights, safety and security.
- As part of a business transfer, such as a merger or sale, with notice where required.
Calls, chats and AI
Calls, chats and messages handled by AI agents on behalf of our clients may be recorded, transcribed and processed by AI providers to deliver and improve the service. Our clients control their own customer data and recordings.
Data retention and security
We keep information only as long as needed for the purposes above or as required by law, and use reasonable safeguards to protect it. No method of transmission or storage is 100% secure.
Your choices
You can ask us to access, correct or delete your personal information, or to stop contacting you, by emailing carter@fullroutehq.com. You can block or delete cookies in your browser settings. Depending on where you live, you may have additional rights under state privacy laws.
Children
Our website and services are for businesses and are not directed to children under 13.
Changes
We may update this policy. The “last updated” date shows when it last changed.